Return Policy

Decorative Plumbing Pros offers a 30 days return policy on selected items based on manufacturer return policies. 25% restock fee assessed on returns within 30 days.  You are responsible for return freight cost.  No return accepted after 60 days.  For further information not listed, please contact your Decorative Plumbing Pros account manager.

 

Please e-mail our Returns Department at admin@dppros.us to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, and nature of the problem.


All products returned MUST: Not have been installed, be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer, or credit will NOT be given.

25% restock will be assessed on all returns within 30 day, or up to 50% 30 to 60 days.  No returns accepted after 60 days of receipt of order.

You are responsible for shipping charges on returned items

 

Decorative Plumbing Pros strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.


If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Decorative Plumbing Pros to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Happy Is Clean immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Decorative Plumbing Pros of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 800-884-9619 or your Decorative Plumbing Pros account manager to arrange for carrier inspection and a pick up of damaged merchandise.


DEFECTIVE returns can be returned directly to Decorative Plumbing Pros within 30 days from the invoice date, at Decorative Plumbing Pro's discretion for: credit, replacement, exchange or repair.


Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.


NON-DEFECTIVE returns can be accepted directly by Decorative Plumbing Pros within 30 days from the invoice date, at Decorative Plumbing Pros' discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 25.000 percent restocking fee.


Due to manufacturers' policies, Decorative Plumbing Pros cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: (Decorative Plumbing Pros exceptions). DEFECTIVE merchandise can be returned for REPAIR ONLY to:Decorative Plumbing Pros, the manufacturer direct or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change, manufacturer goes out of business or in the case of specially ordered items.

 

Decorative Plumbing Pros reserves the right to authorize product returns beyond 30 days from the invoice date. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to Decorative Plumbing Pros on returned items, and Decorative Plumbing Pros will only pay the shipping charges on the replacement or exchange item(s) deemed defective by the manufacturer and going back.

Credit card charges are processed online after ordering the products and/or services.